The first impression is what counts
The entry point for our services is the Service Desk. That's why it provides added value for your daily work as well.
Always on Service
With more than 470 technicians supervising your infrastructure, we can meet all your needs and problems around the clock, both in Italy and abroad.
Our Service Desk is an organized function able to solve most incidents and requests without any need for escalation on technical staff.
Each action is driven by our experience in proposing managed services, automation tools and clear and accessible documentation.
Our technicians will support you following the principles of Prince2® and ITIL® certifications and with innovative methodologies such as Agile® and DevOps®.
A pool of experts committed to the ongoing improvement of the services we provide through research and development of innovative tools for service operations that improve the functionality of the service itself, including:
- Automatic resolution of service requests and standard recovery
- Event monitoring and correlation
- Configuration Management Database (CMDB)
- Knowledge Base System
- Capacity & Availability Measuring Instruments
Your machines fleet at your fingertips with the APP
With the Myelmec portal you can monitor your rented machines fleet from the web and mobile devices in real time, manage Tickets and software licenses.
The myElmec Portal
We want to be a partner for you not just a mere supplier, that's why we have developed a tool that would allow you to enhance your performance. The myElmec portal offers you:
- Availability of real-time information 24/7 both on the web and on the App for smartphones
- A single integrated dashboard on all the services you have activated on both systems and workstations
- Full visibility on information concerning service performance
- Governance of what is happening on your systems
- Zero waiting times thanks to the stand-alone activation of tickets and service requests
Visit our Tier 4 Data Center
Request an appointment and meet our technicians to learn about Elmec services. Fill in the following form to be contacted.