Technical support
How can we help you?
A “simply reliable” service for your end users
Remote support
Download the Team Viewer version for your operating system to allow our Helpdesk technicians to intervene remotely on your PC or Apple device.
Service Desk
Elmec provides you with a Single Point of Contact (SPOC), a first point of contact to request support for any system or device issues. The service desk answers your calls 24 hours a day, 7 days a week, in 10 languages.
Service Management
Service Management plays a fundamental role in managing customer relations, evaluating service levels provided according to ITIL standards, and identifying strategic areas for improvement.
Project Management
IT project management is entrusted to the Project Managers of the PMO department, together with the technical consultants of our Centre of Excellence to plan and implement the stages. We apply Prince2 standards, from project initiation, organization, planning, risk and issue analysis to closure and handover to our operations departments.
Advanced Support - Infrastructure
Elmec's advanced infrastructure support is responsible for the most complex activities within the managed infrastructure services. It handles all operations that require a high level of expertise, risk assessment and analysis skills to solve incidents and manage changes efficiently, focusing on service delivery as a tool to support the customer's business.
Data Centre Administration Infrastructure Management
The Data Centre Virtualization and Automation units work closely together to design advanced architectural solutions that guarantee the expected service standards. This collaboration extends throughout the entire project lifecycle: from infrastructure analysis and design to deployment and implementation of intelligent automation strategies. Not only do these solutions optimize operational processes, but they also integrate directly with service delivery models, enabling more efficient, scalable and proactive management of the customer's entire IT ecosystem.
On-site support
We provide on-site support throughout all areas covered by Elmec, offering the technical assistance needed to fix hardware and software issues. Thanks to our logistics, we can quickly supply spare parts and replacement equipment to ensure your work continues without interruption.
Apple Product Support
As an Apple Premium Business Partner, Elmec boasts a certification of excellence that confirms our expertise in Apple enterprise solutions. We offer services for the integration and professional management of Apple devices within corporate infrastructures. Our certified technicians provide support for both hardware and software on all Apple products: iMac, Mac Pro, Mac mini, MacBook, MacBook Pro, iPad, iPhone, displays and accessories.
